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ITIL 4 DITS Chapter 1-2

Authored by James S

Professional Development

Professional Development

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ITIL 4 DITS Chapter 1-2
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20 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the correct sequence of the Innovation Cycle's stages?

Innovate, Operate, Collaborate, Source

Innovate, Operate, Commoditize, Source

Explore, Innovate, Operate, Commoditize

Innovate, Operate, Engage, Source

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is NOT an example of Operational Technology?

The function of a surveillance technology to communicate events to mobile devices

The feature of a smart thermostat to maintain room temperatures conducive to sleep

The ability of a smartphone to adjust brightness levels according to the user's surroundings

The function of a lab equipment to detect the heart rate and the blood pressure of a specimen

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

________ is a technology that encodes, transmits and decodes signals, voice or data

Communication Technology

Digital Technology

Information Technology

Operational Technology

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is NOT an example of a digital transformation?

The integration of an IT department with business operations to deliver services to consumers

The improvement program aimed to enhance the IT services and infrastructure of an IT department

Restructuring the organization to start providing online services while moving away from delivering through physical stores

Allowing users to use different modes and channels to communicate requests for service

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A university's library is responsible for reviewing old journal articles, scanning reports, and uploading them into the university's online library as electronic books. What do these activities describe?

Innovation

Automation

Digitalization

Digitization

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

_________ is described as the use of digital technology to enable a significant improvement in the realization of the organization’s objectives that could not feasibly have been achieved by non-digital means.

Digital Organization

Digital Business

Digitalization

Digital Transformation

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Practicing situational awareness requires organizations and leaders to ask which questions?

Why are we pursuing this vision?

Where do we position ourselves?

Why are we pursuing this vision?

When do we need to pursue the opportunities in the market?

Where are we now?

What is our current position?

How do we achieve our strategic objectives?

Who should we involve in the strategic initiatives?

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