ITIL 4 DITS Chapter 1-2

What is the correct sequence of the Innovation Cycle's stages?

• Innovate, Operate, Collaborate, Source

• Innovate, Operate, Commoditize, Source

• Explore, Innovate, Operate, Commoditize

• Innovate, Operate, Engage, Source

Which is NOT an example of Operational Technology?

• The function of a surveillance technology to communicate events to mobile devices

• The feature of a smart thermostat to maintain room temperatures conducive to sleep

• The ability of a smartphone to adjust brightness levels according to the user's surroundings

• The function of a lab equipment to detect the heart rate and the blood pressure of a specimen

________ is a technology that encodes, transmits and decodes signals, voice or data

• Communication Technology

• Digital Technology

• Information Technology

• Operational Technology

Which is NOT an example of a digital transformation?

• The integration of an IT department with business operations to deliver services to consumers

• The improvement program aimed to enhance the IT services and infrastructure of an IT department

• Restructuring the organization to start providing online services while moving away from delivering through physical stores

• Allowing users to use different modes and channels to communicate requests for service

A university's library is responsible for reviewing old journal articles, scanning reports, and uploading them into the university's online library as electronic books. What do these activities describe?

• Innovation

• Automation

• Digitalization

• Digitization

_________ is described as the use of digital technology to enable a significant improvement in the realization of the organization’s objectives that could not feasibly have been achieved by non-digital means.

• Digital Organization

• Digital Business

• Digitalization

• Digital Transformation

Practicing situational awareness requires organizations and leaders to ask which questions?

• Why are we pursuing this vision?

  Where do we position ourselves?

• Why are we pursuing this vision?

  When do we need to pursue the opportunities in the market?

• Where are we now?

  What is our current position?

• How do we achieve our strategic objectives?

  Who should we involve in the strategic initiatives?

_________ defines how an organization identifies its enterprise vision and its course of action in achieving its objectives

• Digital Strategy

• IT Strategy

• Business Strategy

• Service Strategy

A ________ is a strategy that is based all or in part on using digital technology to achieve its goals and purpose

• Digital Strategy

• Digital Transformation

• IT Strategy

• Digital and IT Strategy

________ is how the IT department in an organization supports the business goals of the organization

• Service Value Stream

• IT Strategy

• Purpose and Vision

• Knowledge Management