ITIL 4 DITS Chapter 4-5

What is not covered by an environmental analysis?

• The internal environment

• The external environment

• The gap analysis between the internal and the external environment

• The interactions between the internal and external environments

Which of the following are considerations for Opportunity Analysis?

1. 1. Impact of pursuing or not pursuing an opportunity

2. 2. The compatibility with the organization's structure

3. 3. The history of the opportunity

4. 4. How long the opportunity is likely to exist

• 1 and 2

• 1 and 4

• 2 and 4

• 3 and 4

What is not an element of a gap analysis?

• A desired future state

• A current state

• A business case

• A report of analysis and recommended actions

What are the outputs of a strategic assessment?

1. 1. Definition of a set of strategic objectives

2. 2. A strategic assessment report

3. 3. Information on strategic constraints

4. 4. A project proposal for a strategic initiative

• 1 and 2

• 1 and 3

• 2 and 4

• 2 and 3

What is true about strategy cycles and their planning horizons?

• The length of the purpose is dictated by the strategy defined from the strategic objectives

• Vision is commonly set for the long-term while strategic initiatives are for shorter to medium terms

• The strategic objectives, initiatives, and key results should be planned upfront since they're likely to remain relevant until the vision is achieved

• The purpose is redefined after each iteration of the strategy

Which is not a valid list of strategy artifacts?

• 1. Scenario list and analysis, financial analysis of options, risk analysis and mitigation plans

• 1. Strategic assessment, positioning description, business model

• Environment analysis structure, financial model, request for proposals

• A vision, plans, projects, and portfolios

Which is not true about strategy?

• It should not be developed in isolation from the teams implementing them

• It has different views aimed at different audiences

• Strategy is should be simplified into a single comprehensive document

• Strategies must be coordinated and mapped to one another

Controls are means to manage risk and ensure that objectives are achieved. Which of the following is not a strategic control?

• Regular stakeholder meetings

• Detection of unintended consequences

• Measuring and reporting the progress of strategic initiatives

• Initiation of continual improvement projects

When planning and funding strategic objectives, a digital leader must ensure an appropriate balance between innovation and operation. Which is true about funding innovation?

• Operations teams must have the same level of funding as the R&D

• Funding decisions must be made by the research and development with regard to innovations

• A digital organization must ensure sourcing funds through a full cost recovery model

• Budgets must accommodate innovation from all parts of the organization

The _______ charging model offers a free-to-use product or service which is supplemented by additional paid packages.

• Free

• Freemium

• Tiered

• Variable