Product knowledge Test -Week 3_ Aug’23

What should we do If redeem rule is not created?

• Ask captain to visit city office

• Will Update from supply dashboard

• Will raise ticket and ask to wait for 24 hrs

• Will raise ticket and ask to wait for 24-48 hrs

Within how many days should captain upload RC Document to avoid banner In application

• 6 Days

• 3 Days

• 2 Days

• 4 Days

Redeem status “Credited” Post 5 days captain reached out to captain care saying “redeemed amount not credited to captain’s bank account” What needs to be done?

• Will ask captain to wait more 5 working days

• Will ask captain to visit to bank for further queries say the redeem status is "credited "

• Will raise ticket and ask captain to wait for TAT 4Hrs

• will ask captain to visit city office

How much amount does a captain need to pay for jaipur assure plan?

• Rs.200

• Rs.250

• Rs.300

• Rs.600

Can we revoke the food service suspension if the captain's food service was suspended due to food affinity events for 1 month?

• Yes

• NO

• May be No

• None of these

What is the minimum redeem amount in jaipur city for assure captain.

• Rs.50

• Rs.49

• Rs.19

• Rs.1

What will be the tagging if captain say's customer show successful online payment but third party status is "Payment never tried"

• Information Provided >> Customer Not Paid_Payment Never Tried

• Information Provided >> Online Payment Successful_Payment Never Tried

• Information Provided >> Payment Never Tried_Online Payment Not Successful

• Adjustments >> QR Code Payment Successful_Refund Not Found

Can we share the Payment link to the Jaipur Captain if the captain connects us to add B2B Service ?

• Yes

• Need to inform about Jaipur Assure 2.0 program & do not share link to Captain.

• Inform captain to pay through App

• None Of The Above

Captain Called Captain care post 48 hrs and stated that customer paid the ride amount however amount not received meanwhile amount is refunded to customer wallet, Can we go ahead and do manual refund

• YES

• NO

In which city we have Introduced “Pickup Waiting Time” for Bike Taxi

• Tirupati

• Chennai

• Patna

• Hyderabad