BSC 1

Which of the following is NOT one of the four perspectives of the balanced scorecard?

• • Financial

• • Customer

• • Internal business process

  
  

• • Strategic

  
  

Which of the following is a financial perspective metric?

• 
  

• • Customer satisfaction

  
  

• • Market share

  
  

• • Return on investment (ROI)

  
  

• • Employee turnover rate

  
  

Which of the following is a learning and growth perspective metric?

• 
  

• • Training hours

  
  

• • Knowledge sharing

  
  

• • Employee turnover rate

  
  

• • Innovation rate

  
  

Which of the following is an advantage of the balanced scorecard?

• 
  

• • It can help to improve communication and collaboration within the organization.

  
  

• • It provides a comprehensive view of organizational performance.

  
  

• • It helps to align organizational goals and objectives.

  
  

• • All of the above

  
  

  
  

Which of the following is an advantage of the balanced scorecard?

• 
  

• • It can help to improve communication and collaboration within the organization.

  
  

• • It provides a comprehensive view of organizational performance.

  
  

• • It helps to align organizational goals and objectives.

  
  

• • All of the above