CS PKT 2nd FN Aug '23

Customer came stating he had referred a friend and has not received the referral Credit. Post validation of the same we can Credit the coins to the Customer.

• True

• False

Captain Risk Segment is categorized as;

• Ultra High Risk

• High Risk

• Both

• None

For the P1 scenario, Captain's Suspension Tenure will be;

• 1 Year

• 2 Years

• 3 Years

• Any

Ride Rating Tickets are created for all the 5 Ratings (1-5).

• True

• False

Customer rated a Ride 2 and chose multiple issues from the options given. How do we go about this?

• Call the Customer and understand the actual Issue and then proceed accordingly

• Send a response based on the highly severe issue chosen by the Customer and resolve the Ticket

• Ask the Customer to provide Feedbacks properly and select only relevant issue and not everything available

• No action required

Customer raised multiple chats back to back but is coming up with different issues everytime. Should we Append the Chats?

• Yes

• No

Krishna booked an Auto in Bangalore from A to B and requested the Captain to drop before his drop point due to some personal reasons but didn't change the Drop in the App. He was charged the Estimate Fare amount only instead of recalculated fare. Now he has reached out to us asking for the refund of the difference amount. What do we do here?

• Refund the difference amount and resolve the issue

• Deny the Customer claim stating he would be charged the initial fare amount even if he gets dropped in between and resolve the issue

• Check with th Captain why he dropped the customer in different drop location, deduct the amount from Captain's account and refund to the Customer

• Provide some coupons to the Customer and resolve the issue

At this time tomorrow we ----- our project details to the manager

• are presenting

• shall be presenting

• have been presenting

• will have presenting

I do not know what________ my father choose that particular school.

• happened

• controlled

• made

• asked

None of the food was wasted _______

• wasn't

• was it

• weren’t

• were it