Baseline Quiz - Level 2 Induction

An administrator summarises the cost of different travel accommodation. What is the reason for this?

• To monitor staff expenses

• To confirm the purpose of the stay

• To compare value for money

• To promote agencies

Which one of the following is the correct salutation for a letter that ends “Yours faithfully”?

• To whom it may concern

• For the attention of

• Dear Customer

• Dear Sir

An organisation’s Human Resources department holds records on

• Customers’ accounts

• Product development

• Performance reviews

• Legislative requirements

Which one of the following would be most suitable for writing an apology to a customer?

• Email

• Text

• Letter

• Memo

Which one of the following describes the purpose of a report?

• States times and dates

• Confirms arrangements made

• Asks for information on a subject

• Presents findings and recommendations

When receiving a stationery order the first thing an administrator should do is:

• Check the current stationery stock levels

• Check the stationery received against the delivery note

• Store the stationery in the designated location

• Update the stationery stock records

Which one of the following states the headings on a memo?

• To, Subject, From, cc.

• To, From, Date, Ref.

• To, From, Date, cc.

• To, Subject, Date, Ref.

Which one of the following is best for creating an invoice?

• Desktop publishing

• Spreadsheet

• Word processing

• Presentation software

Which one of the following is a feature most suited to producing a letter to be sent to all clients?

• Autotext

• Mail merge

• Templates

• Envelopes and labels

Which one of the following is the reason for version control?

• To see who has edited it

• To keep track of changes made

• To ensure the document is up to date

• To update the filename and location