Module A Unit 19: PPB Grievance Redressal & RBI Integrated

Module A Unit 19: PPB Grievance Redressal & RBI Integrated

Professional Development

47 Qs

quiz-placeholder

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Module A Unit 19: PPB Grievance Redressal & RBI Integrated

Module A Unit 19: PPB Grievance Redressal & RBI Integrated

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Hard

Created by

CLD HYDERABAD

Used 2+ times

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47 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What was the year when the Banking Ombudsman Scheme was introduced?

1995
2000
2010
2015
2020

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In 2019, what system was introduced for customers to lodge complaints with the Banking Ombudsman?

Customer Support System (CSS)
Complaint Management System (CMS)
Grievance Redressal Platform (GRP)
Resolution Assistance Mechanism (RAM)
Customer Feedback Portal (CFP)

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

According to the Model Policy on Grievance Redressal, how should customers be treated at all times?

Rudely
Fairly
Inconsiderately
Discriminatively
Aggressively

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the maximum number of days within which a complaint should be referred to the Regional/ Zonal Office if it cannot be resolved at the branch level?

7 days
14 days
21 days
30 days
60 days

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If a customer is not satisfied with the bank's response, they have the right to approach which authority within one year of the communication?

Supreme Court
Regional Office
Customer Service Section, Head Office
Central Bank
Local Police

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In August 2020, RBI advised authorized Payment System Operators (PSOs) to put in place a system for what purpose?

Online Gaming
Online Shopping
Online Dispute Resolution (ODR)
Online Education
Online Voting

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should be provided in SMS and email alerts sent to customers regarding electronic banking transactions to enable them to notify objections?

A "Reply" facility
A "Like" button
A "Share" button
A "Delete" option
A "Print" option

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