
Formative : Chapter 1 - Office Competencies
Authored by MOHD (PMJ)
Social Studies
University
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
____________ refers to organizing, maintaining, and accessing data. Transmission refers to sharing information both within and outside the organization.
General Managing and Communicating
Data Processing
Word Processing
Information Management and Transmission
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of the basic competencies needed below is not suitable for data processing?
Ability to be consistently accurate
Keyboarding with speed and accuracy
Knowledge of arithmetic process and statistical method
Proficiency with spreadsheet, database, and related software programs
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_________________ is creating written documents such as letters or reports by using software programs and computers. Usually these documents are shared in printed form. However, they may also be shared and read online.
Data processing
Word processing
General managing and communicating
Information management and transmission
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
____________________ means establishing and maintaining high standards in how work is done and in the creation and delivery of goods and services.
Total Quality Management (TQM)
Continuous Improvement
Global Market Place
Ethical Standards
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Many international organization workforce are those who come from diversity of ethnic and cultural backgrounds. This statement refers to:
Global marketplace
Diversity improvement
Continuous improvement
Diversity
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
____________ refer to sharing information both within and outside the organization.
Production
Transmission
Documentation
Communication
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
There are many issues that affect the success of a company in achieving its goals. Which of the following is the issues related with the satisfaction survey conducted by companies?
Ethical Standard
Global Marketplace
Customer Satisfaction
Total Quality Management
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