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Formative : Chapter 1 - Office Competencies

Authored by MOHD (PMJ)

Social Studies

University

Used 1+ times

Formative : Chapter 1 - Office Competencies
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

____________ refers to organizing, maintaining, and accessing data.  Transmission refers to sharing information both within and outside the organization.

General Managing and Communicating

Data Processing

Word Processing

Information Management and Transmission

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the basic competencies needed below is not suitable for data processing?

Ability to be consistently accurate

Keyboarding with speed and accuracy

Knowledge of arithmetic process and statistical method

Proficiency with spreadsheet, database, and related software programs

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_________________  is creating written documents such as letters or reports by using software programs and computers.  Usually these documents are shared in printed form.  However, they may also be shared and read online.

Data processing

Word processing

General managing and communicating

Information management and transmission

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

____________________  means establishing and maintaining high standards in how work is done and in the creation and delivery of goods and services.

Total Quality Management (TQM)

Continuous Improvement

Global Market Place

Ethical Standards

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Many international organization workforce are those who come from diversity of ethnic and cultural backgrounds. This statement refers to:

Global marketplace

Diversity improvement

Continuous improvement

Diversity

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

____________ refer to sharing information both within and outside the organization.

Production

Transmission

Documentation

Communication

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There are many issues that affect the success of a company in achieving its goals. Which of the following is the issues related with the satisfaction survey conducted by companies?

Ethical Standard

Global Marketplace

Customer Satisfaction

Total Quality Management

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