CC Environment

CC Environment

Professional Development

10 Qs

quiz-placeholder

Similar activities

2_SA...Apa SA?.. EKSA

2_SA...Apa SA?.. EKSA

Professional Development

10 Qs

7 Wonders

7 Wonders

KG - Professional Development

13 Qs

LITERASI KEUANGAN DIGITAL

LITERASI KEUANGAN DIGITAL

Professional Development

10 Qs

Post Test Potput

Post Test Potput

University - Professional Development

14 Qs

BEA MATERAI

BEA MATERAI

Professional Development

10 Qs

Mindful Ramadhan bersama Ananda

Mindful Ramadhan bersama Ananda

Professional Development

12 Qs

Refreshment Budaya PLN UID Banten

Refreshment Budaya PLN UID Banten

Professional Development

13 Qs

6035 cold water revision

6035 cold water revision

Professional Development

13 Qs

CC Environment

CC Environment

Assessment

Quiz

Special Education

Professional Development

Practice Problem

Medium

Created by

Tia Julianti

Used 4+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tanggal berapa PT PLN ICON PLUS didirikan?

3 Oktober 2000

27 Oktober 1945

17 Agustus 1945

12 Desember 2012

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tanggal berapa Contact Center PLN 123 terintegrasi seluruh Indonesia?

1 Januari 2009

10 November 2010

12 Desember 2012

14 Oktober 2015

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Ada berapa site Contact Center PLN 123 se-Indonesia?

11 site voice

9 site voice + 2 site digital

11 site digital

9 site digital + 2 site voice

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Membuat jadwal dan melakukan pengaturan ketersediaan orang di operasional adalah tugas dari...

Trainer

Team Leader

Quality Assurance

Desk Control

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tugas seorang CSO yaitu:

Melayani pengaduan pelanggan dan membuat laporan atas pengaduan tersebut

Mendengarkan recording dari sebuah transaksi

Monitoring dashboard pencapaian operasional

Melakukan pemantauan on the spot untuk kegiatan operasional

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dari pelanggaran dibawah ini, mana yang menyebabkan diberikannya Surat Peringatan 1?

Terlambat dibawah 5 menit

Alpha / mangkir 1 hari

Menggunakan waktu ishoma lebih dari 90 menit

Menggunakan handphone di operasional

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Berapa lama masa berlakunya surat peringatan?

1 bulan

3 bulan

6 bulan

12 bulan

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?