QUALISERVTH QUIZ 1- 2023

He defines quality as “fitness for use” This means that the concept of quality is variable to the one defining it.

(a)  

It is the totality of features and characteristics of a good service that bear on its ability to satisfy a given or implied need”.

(a)  

  It is anything that we can offer to a market for attention, acquisition, use, or consumption that could satisfy a need or want.

(a)  

  It refer to physical objects for which a demand exists; their physical attributes are preserved over time.

• PRODUCT

• SERVICE

• GOODS

• QUALITY

It means that the production (act of delivery of service staff) and the consumption (guest experience) cannot be separated from each other.

(a)  

A secondary aspect of performance. They supplement the basic functioning of a service product.

• RELIABILITY

• DURABILITY

• FEATURES

• SERVICE

It refers to a service products’ primary operating characteristic. Usually in the hospitality and tourism industry. as we are catering to intangible dominant concepts, performance often means prompt service.

• FEATURES

• DURABILITY

• PERFORMANCE

• RELIABILITY

types of customer that consider as the Best type to do suggestive selling

(a)  

types of customer that consider as the One of the priorities customer

(a)  

It is the study of customer behavior and attitudes

(a)