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Chapter 4

Authored by Ryan Frick

Other

9th - 12th Grade

Used 15+ times

Chapter 4
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Professionalism includes which factor?

Keeping your word

Becoming a teammate

Apologizing if you are wrong

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The three C's include?

Correction, correct torque, and customer name

Concern, cause and correction

Cause, cost and caller name

Captured data, cause and cost of repair

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Types of communication include_______?

Verbal

Written

Nonverbal

All of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When documenting the work order, what things should be listed?

The test equipment used in the diagnosis

The test procedure that was followed

The parts that were replaced

All of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Technician A says that customer-pay rate is sometimes higher than the factory flat-rate. Technician B says that the factory flat-rate times are usually longer (given more time) compared to aftermarket flat-rate time guides. Which technician is correct?

Technician A

Technician B

Both technician A and B

Neither technician A nor B

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Housekeeping duties of a technician can include_______?

Cleaning the floor

Keeping the work area clean and organized

Keeping items off the floor whenever possible

All of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If running late, the wise technician should _______

Call the shop and let them know you will be late

Speed up

Call the shop and take the day off

Stop and eat a good breakfast before going to the shop

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