Food Service Industry Structure & Customer Services

When dining at a buffet, customers take trays and walk along the serving line, where servers are stationed.

• True

• False

From an industry perspective, two basic types of foodservice operations are commercial (restaurants) and noncommercial (institutional).

• True

• False

Which type of restaurant hires trained chefs to prepare food to order?

• fine dining

• fast food

• quick service

• mobile

Harry is a working professional. Every day for lunch, he buys a hot dog from a hot dog stand near his office. Which type of commercial food service operation does this hot dog stand represent?

• full service

• catering

• bars

• other

Which of the following is true of the hospitality industry?

• It refers to all services people use when they are away from home

• It is concerned with making you more comfortable at home

• It refers to all the services you receive while in a hospital

• It is only associated with lodging.

What is the LARGEST segment in the hospitality industry?

• Lodging and travel

• Food service

• Recreation

• Entertainment

What restaurants focus on high-quality cuisine and are considered "upscale"?

• Full-service casual dining

• Fast Food

• Full-service fine dining

• Quick-casual

The Olive Garden is an example of...

• Full service casual restaurant

• Quick service restaurant

• Buffet

• Cafeteria

In casual dining, food is....

• Moderately priced

• Expensive

• Cheap

• Free

Sporting events, amusement parks, zoo, and museums are part of _______ in the hospitality industry.

• Lodging

• Food Service

• Travel

• Recreation & Entertainment