F&B server fundamentals

How should you greet diners?

• Be polite and respectful

• Do it with a smile

• You got reservation?

• Table for?

Answer explanation

Diners will be happy to be welcomed into the restaurant with a great smile and be respected

What should you do to let diners know about the on-going promotions?

• Do nothing

• What promotion?

• Wait for them to ask me

• Show them the menu/ promo leaflet

Answer explanation

Informing diners about the daily promotions will save them the time and be able to enjoy the promotion

What is a suitable duration that we need to check back on diners to take their orders?

• 30 mins

• 5 mins

• 45 mins

• Do not need to

How should we take the orders from customers?

• Memorize the order

• Ask them to write down on a paper themselves

• Listen attentively and jot down the orders on a paper

• Shout out loud the orders to the kitchen

Answer explanation

It is always recommended to note down on a paper so as to prevent any errors

Do you need to reconfirm the orders from diners?

• Yes

• No

• A waste of time

• I am never wrong

Answer explanation

Yes, good practice to reconfirm with diners.

Do we need to check if diners have any food allergies?

• I can listen if they say

• It is their privacy

• Not important

• Yes, it is a good gesture

Answer explanation

Yes, by asking about their food preferences and allergies will allow servers to provide some suitable recommendation to them.