UBI Digitization Case

HDFC Bank has taken great strides in digital transformation under the three legs of Digital Factory, Enterprise Factory and -------------.

• Enterprise IT

• Enterprise Resource Planning

• Digital IT

• Digital Resource Planning

'Next Best Actions', are suggested based on a study of customer transactions / digital behavior across the Bank's digital assets. This is a statement concerning which bank?

• HDFC Bank

• SBI

• ICICI

• Union Bank of India

______________ is SBI’s flagship mobile banking and lifestyle app.

• YONO

• V-CIP

• YONO Cash

• AMLOCK

SBI's ------------- has been enabled via tie-ups with Bill Desk and PayU and is available on select online shopping portals.

• Online EMI loans

• POS EMI loans

• Quick Personal Loans

• SBI Elite

‘--------------------’ is the term used for Business Correspondents in HDFC bank

• Smart Banking Lobby

• Digital Banking Lobby

• IT Banking Lobby

• Fintech Lobby

In 2021-22, ----------- of HDFC Bank’s transactions were processed digitally.

• 93%

• 95%

• 97%

• 100%

Union Bank is the first bank in the industry to launch IMPS through branches for its Retail and

Corporate customers by integrating IMPS platform in its CBS. Expand IMPS and CBS

• Immediate Payment System, Core Banking Solution

• Immediate Priority System, Common Banking Solution

• Intermediary Payment System, Creative Banking Solution

• Intermittent Payment System, Consolidated Banking Solution

UBI has established a robust CBS infrastructure to support daily financial transaction volume of 5+

crore.

• 5+

• 15+

• 20+

• 10+

UBI is partnering with leading RPA based Fintech firms to use RPA to automate processes such as

daily report generation, ATM reconciliation, and payment settlement, among others. Expand RPA

• Robotic Process Automation

• Robotic Performance Automation

• Robotic Process Appraisal

• Robotic Performance Appraisal

The fintech policy of the bank provides for empanelment of fintechs to create a pool of companies having developed unique financial services. Based on the market study and expected requirements of the bank, ------------------- fintechs have been empaneled under various service segments.

• 24

• 20

• 18

• 26