English Ice-Breaker quiz

Choose the option that is INCORRECT

A) What's your name?

B) What is your name?

C) What its your name?

• A

• B

• C

Sorry ma'am, the insurance_____not cover for flat tires.

• Do

• Doesn't

• Don't

• Does

How many people will be in the car?

• 2

• 3

• 4

The client is here...

• ...on vacation

• ...on a business trip

• ...to visit family

Which of the following is NOT an amenity of a rental car?

• Digital GPS

• Full coverage

• Baby seats

• Leather seats

Which is a correct response for the following question?

Can you explain to me the details of the insurance?

• Sorry, we do not have that model available

• Certainly sir, allow me to explain

• I can offer you an upgrade if you'd like

When you offer an improvement on the model and amenities of a car it's known as an...

• ...insurance

• ...upgrade

• ...advencement

"That is too expensive" means:

• It exceeds the customer's budget

• The price is right for the customer

• The customer no longer wants to rent a car

Fancy means:

• Simple, economic

• Big, all terrain

• Luxurious, expensive

What is an appropriate response for the following question:

How much more will it be for the luxury sedan?

• Sorry sir, only our insurance B can cover for that

• Certainly sir, we can provide that for you

• $10 extra per day, on top of the base price