1. 🔰1. 本文目標觀眾 (寫給誰讀?) Based on this pic (空英頁32),

the advice on " what to do with bad reviews" will be given to ____.

• 
• 
• 

2. 2. To help improve the service and food, patrons always leave the restaurants honest and help bad reviews.

• Yes

• No

🔰3. What examples are given as the purposes (目的) of the dishonest bad reviews?

• (A) Extorting discounted or free food.

• (B) to warn other customers not to visit the resturant

• (C) to help improve the dining experience (用餐經驗)

• (D) to force the restaurant to meet thier demands

  (要求)

🔰4. 第2段是關於一位廚師調閱監視器，蒐集證據，回應負評，反批負評的顧客後，餐廳業績卻因此一落千丈。

• (A) True

• (B) False

🔰5. 空英頁33: 第1段，if a bad review is justified or found real, who will be under attack? (這段承接上一段勇敢回應的主廚例子，這裡會被攻擊的對象指的是誰?)

• (A) the restaurant staff

• (B) the future customers who check reviews before dining

• (C) the customer who leaves angry reviews

🔰6. 所以我現在知道了，頁32-第2段重點是: 餐廳可以求證+反擊。

• (A) 頁32-第2段重點=餐廳可以求證+反擊

• (B) 頁33-第1段重點= 餐廳要小心，一旦負評有理( is justisfied)，會影響餐廳未來營運 (因為評論會影響消費意願)

🔰7. _____ percent of diners read online reviews before they decide where to eat.

• 85

• 72

• 94

🔰8. 頁33-L15: What does this sentence mean ? -------"So one or two bad reviews need to be taken with a grain of salt.

• (A) Add some salt to spice up the food, if you don't like the food serveed in the restaurant .

• (B) We should be careful when reading the bad reviews.

🔰9. 請問頁33-L15-17，這2句，作者提出了哪種觀點?

• One (Don't trust all the bad reviews)

• Two (Bad reviews can be faked and real)

🔰10. At the end, the writer offers advice to ____.

• (A) A restaurateur

• (B) the food supplliers (食品供應商)

• (C) the government agencies in charge of (負責) food safety

• (D) revieweers