Clearview Knowledge Mash-Up

What is the difference between UX and UI?

• UX is focused on optimization of a product for effective and enjoyable use; UI design is concerned with the look and feel, the presentation and interactivity of a product

• UX design is concerned with the user, UI is not

• 
  UX design is largely graphics-based, with a focus on presentation and interface icons, while UI design is primarily research-based, in order to optimize the experience of the user

• There is no difference, just different ways of expression the same thing

Answer explanation

In our team we do both but it is still important to have an idea of where the separation is!

According to Jakob Nielsen, How many testers do you need to solve 85% of problems?

• 100

• 5

• 1000

• Unknown Number

Answer explanation

Jakob is one half from the NN group! 

What does scope means?

• Scope refers to what you should be doing and what not

• a

• a

• a

Answer explanation

Scope is just a small part of planning an efficient process!

Henry Dreyfuss wrote What UX book?

• Don't Make Me Think

• The Design of Everyday Things

• Designing Interfaces

• Seductive Interaction Design

• Designing for People

Answer explanation

Henry Dreyfuss is the original author of this great book about understanding users!

What are the products/packages we offer to our clients?

• PM, Gamification, Wallboards, and QA

• Dashboards, Gamification, Wallboards,

  IVR and ACD

• Dashboards, Gamification, and Wallboards

• Dashboards, Gamification, Wallboards, Coaching and Quality Monitoring

Answer explanation

Our packages are outlined on our website @ clearviewlive.com!

Who are the main 3 partners?

• Nice in Contact, AVAYA and Five9

• CXone, Five9 and U-Jet

• Focus, InContact, Nice

• Vivint, InContact and Focus

Answer explanation

Each of our partners have their own theme and modifications to our product.

All games can have multiple metrics selected.

• True

• False

Answer explanation

Games like Milestones, Multiplier Madness, Top Dog, Top Team, and Bullseye only work with one metric! 

A Count Metric must be used in Multiplier Madness.

• False

• True

Answer explanation

It's true! Only count metrics can be used!

What are all of the tabs in the pipeline config?

• Custom Data Import, Hierarchy config, Reporting Set Definitions, Metrics, Security Policies 

• Raw Data Definitions, Reporting Set Definitions, Metric Definitions, Recalculation Status.

• Raw Data Definitions, Reporting Set Definitions, Security Policies, Metric Definitions, Company Settings

• Custom Data Import, Reporting Set Definitions, Metrics, Recalculation Status, Hierarchy Config, Company Settings

Answer explanation

Here is the pipeline config page

What does a metric direction of down mean?

• The lower it is, the worse the metric is doing

• The higher it is, the worse the metric is doing

• That the metric is often high compared to the average

• That the metric is often low compared to the average

Answer explanation

When the metric direction is down, the higher the value is the worse it is doing