TrustYou

Which hotel brand is not Accor

• Pullman

• Swissotel

• Mama Shelter

• Four Points

How to become Diamond Member

• By staying required nights

• By earning required status points

• Either or

Which points are redeemable

• Status points

• Limitless Points

• Reward Points

How much is 5000 points in euros while B4S

• 100

• 40

• 15

• 95

What is ACDC

• Bank Card - Infinite and Signature

• Accor Customer Digital Card

• Room type

What is our RPS month to date

• 93.47

• 97.47

• 88.9

• 85.7

Our RPS Score sources are ( multiple choise)

• Booking.com

• TrustYou

• TripAdvisor

• Google

• Expedia

Who is receiving Guest Satisfaction Survey ( TrustYou survey)

• Guest who stayed with us and have valid email

• Guest who stayed or visited outlets

• Only Members

• Only Direct Bookings

Starting from Silver Member, which question guest will receive on TrustYou

• Did you enjoy complimentary room upgrade

• Did you enjoy your welcome drink

• How was your stay

• When are you planning to come back

To avoid rectoclaim we need to (multiple answers)

• To ask the guest if he is already member before enrolling

• Attach membership to profile

• Remove membership if not direct booking

• By asking transportation assistance