KM-checkpoint2

A term to describe an organisation experiencing knowledge loss:

• Corporate Loss

• Corporate Forget

• Corporate Turnover

• Corporate Amnesia

To prevent knowledge loss, organisations learn and remember through organisational learning (OL) and organisational memory (OM). OL and OM are known as:

• process & container

• project & contact

• plan & control

• pattern & concept

The best approach for Organisational learning is:

• Scan the environment

• Lessons learned

• Lessons institutionalised

• Three-tier approach

Lessons learned capture: 

• past success only

• past failures only

• both past success & failures

• none of the above

Why is it important to evaluate or measure KM initiatives? Give one reason.