Atención al Cliente
Quiz
•
Others
•
Professional Development
•
Practice Problem
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Easy
Diego Cortes
Used 1+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cuales son los factores que intervienen en el servicio al cliente?
Amabilidad - Atención Personalizada - Rapidez - Ambiente Agradable - Comodidad - Seguridad - Higiene -
Acompañamiento - selección de personal
Higiene - Valor Agregado
Seguridad y confianza
2.
FILL IN THE BLANK QUESTION
1 min • 1 pt
El servicio cumple apenas con las expectativas mínimas del cliente y se le atiende de manera .....
3.
OPEN ENDED QUESTION
3 mins • 1 pt
Que es el servicio Post Venta y servico Pre Venta?
Evaluate responses using AI:
OFF
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Que son los Out Sourcing?
Consiste básicamente en la contratación externa de recursos anexos, mientras la organización se dedica exclusivamente a la razón o actividad básica de su negocio,
Trabajar en equipo
Trabajo diseñado en pareja
En la implementación de la misión y visión
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para mantener o aumentar la satisfacción del cliente debemos tener en nuestra base de datos?
Información de los clientes
Manejo ofimático
Encuentas
Estrategia de servicio
6.
OPEN ENDED QUESTION
3 mins • 1 pt
Que significa la palabra CRM ?
Evaluate responses using AI:
OFF
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer relationship management?
Costos de las empresas
Inventario
SAC
CRM
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