Unearth the facts

Level- Easy
During which RENEW window can you mention the date of coupon expiration?

You can choose more than one answer

• When Plan is active

• The plan has expired; the user is in a 0–7 day window

• Plan has expired - IKIGAI - 8-12 day window

• Plan expired on the 13th day and above

Level- Medium
A Plan C user reaches out, asking whether the progress on QBank and Bookmarks will remain intact if he or she renews from Plan C to Plan B.
Upon investigation via Ikigai, you discover they are in the Renew window with an active Plan C and has iPhone 14 and iPad Pro
What will your response be?

Use Seisho to give a complete response.

Evaluate responses using AI:

OFF

Level- Easy
Match the following Tags with query/Seisho response.

• USB debugging queries

• SSMed

• SS Medicine extension/STP

• USB debug

• Queries on Hypertension, Diabetes

• OBG-HT/DM

Level- Medium

This is the message you received from a user.
Hello, I recently purchased Marrow Plan B, which I previously used on mobile, but when I am trying to open it in my tab (Lenovo/iPad), it is showing that the app is not compatible for this device.
What will your response be?

Evaluate responses using AI:

OFF

Level- Medium
A Plan C user reaches out, saying they want to purchase 3rd Year notes.
You investigate Ikigai and find out they have previously purchased 2nd-year notes on June 16th, 2023.
Based on the new process, what will you tell the user?

Evaluate responses using AI:

OFF

Draw your experience on how it was working from home, and what were the fun things you did while working on calls and emails?