
Effective Workplace Communication
Quiz
•
Other
•
12th Grade
•
Hard
Michael Carter
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is active listening?
Active listening is a communication technique that involves fully focusing on, understanding, and responding to the speaker.
Active listening is a communication technique that involves ignoring the speaker.
Active listening is a communication technique that involves interrupting the speaker.
Active listening is a communication technique that involves multitasking while the speaker is talking.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is active listening important in the workplace?
Active listening is important in the workplace because it improves communication, builds trust, and fosters better relationships among team members.
Active listening is not important in the workplace because it does not contribute to building better relationships among team members.
Active listening is important in the workplace because it wastes time and slows down productivity.
Active listening is not important in the workplace because it hinders communication and creates mistrust among team members.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some key skills involved in active listening?
Speaking softly and timidly, avoiding eye contact, checking your phone, interrupting frequently
Maintaining eye contact, showing interest through body language, asking clarifying questions, summarizing what the speaker said, and avoiding interrupting.
Avoiding eye contact, crossing your arms, looking bored, interrupting frequently
Speaking loudly and assertively, nodding occasionally, checking your phone, interrupting frequently
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can active listening improve workplace relationships?
Active listening can improve workplace relationships by ignoring others and focusing solely on one's own thoughts and opinions.
Active listening can improve workplace relationships by interrupting others and dominating conversations.
Active listening can improve workplace relationships by being dismissive and not taking others' perspectives into consideration.
Active listening can improve workplace relationships by showing respect and empathy towards others, fostering better understanding and communication, and building trust and rapport.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some common barriers to effective listening?
daydreaming, multitasking, poor listening skills
lack of interest, noise, language barriers
judgmental attitude, lack of empathy, information overload
distractions, lack of focus, preconceived notions or biases, interrupting or talking over others, and selective listening
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the benefits of written communication in the workplace?
Written communication in the workplace has several benefits such as providing a permanent record, ensuring clarity and accuracy, facilitating documentation and reference, enabling effective collaboration, and allowing for asynchronous communication.
Written communication in the workplace is prone to misinterpretation and misunderstandings.
Written communication in the workplace hinders collaboration and teamwork.
Written communication in the workplace is time-consuming and inefficient.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some important elements of effective written communication?
Clarity, conciseness, proper grammar and punctuation, organization, and audience awareness.
Confusion, brevity, incorrect grammar and punctuation, lack of organization, and not considering the audience.
Complexity, verbosity, incorrect grammar and punctuation, disorganization, and ignoring the audience.
Ambiguity, wordiness, improper grammar and punctuation, lack of structure, and disregarding the audience.
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