iCEV Introduction to Professional Communication

Which of the following is NOT a field of external communication?

• Public relations

• Media relations

• Advertising

• Interviews

Which of the following is NOT a skill needed in public relations?

• Writing

• Selling

• Researching

• Planning

Which term is NOT part of the 4 Ps of marketing?

• Product

• Price

• Promotion

• Publication

In professional communication a ________ is best for a short message.

• Memo

• Report

• Proposal

• Case study

_________ listening can also be called pseudo listening.

• Deep

• Partial

• False

• Evaluative

In _______, the United States passed legislation prohibiting employers to discriminate against a person based on the grounds of race, religion, gender or ethnicity.

• 2002

• 1946

• 1964

• 1984

Which of the following is NOT a part of a report?

• Terms of reference

• Conclusions

• Introduction

• Findings

Which type of listening should be used when listening to a poem?

• Empathetic

• Evaluative

• Deep

• Appreciative

James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.

• Gender

• Race

• Age

• Ethnicity

A _________ presentation should be used to sell a product.

• Persuasive

• Informative

• Motivational

• Individual