Reverse Logistics

_____ is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal.

• Forward Logistics

• Backward Logistics

• Reverse Logistics

• Inbound Logistics

True or False: Forecasting in Reverse Logistics is relatively straightforward.

• True

• False

Products need to be returned at the end of their useful life in order for manufacturers to manage their proper environmental disposal.

• Rental Equipment

• Packaging Management

• Returns Management

• End of Service Life

Directly focused on returning items as a result of poor sales.

• Returns Management

• Rental Equipment

• Unsold Products

• Repair and Maintanance

True or False: Companies can reduce processing costs by accepting returned products or buying recycled components at the lowest price. Those returns or recycled products can be reworked and resold to the customer as a new products.

• True

• False

This process involves movement of goods, parts or components from the manufacturing process all the way through the end user. (Select multiple answers)

• Reverse Logistics

• Forward Logistics

• Inbound Logistics

• Traditional Logistics

Blackberry will stop running support for its classic devices running BlackBerry 10, 7.1 OS and earlier. This means all of its older devices not running on Android software will no longer be able to use data, send text messages, access the internet or make calls, even to 911. This is a classic example of _____.

• Delivery Failure

• Repair and Maintanance

• Rental Equipment

• End of Service Life

A decision-making tool used by many businesses to help in budgeting, PLANNING, and estimating future growth. In the simplest terms, this is the attempt to predict future outcomes based on past events and management insight.

____ is the assistance and advice provided by a company to those people who buy or use its products or services. This means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude.

Apple offers consumers discounts on a new product if they turn in their old product. Apple then collects the old models and brings the products back to their factories. This process allows Apple to use parts from previous models in their newer products, helping Apple be more environmentally friendly and save money on production costs.

This is a classic example of

• Remanufacturing

• Recycling

• Refurbishing

• Repairing