PRE TEST (Organization)

Responsible from day to day operations of the restaurants.

• Owner

• Chef

• General Manager

• Sous Chef

Includes line cooks, prep cooks, dishwashers and other kitchen personnel responsible for food preparation and clealiness.

• Front of the House Staff

• Kitchen Staff

• Department Staff

• Support Staff

Ensures a high level of customer satisfaction by addressing inquiries, and complaints and providing support during tours of stays.

• Customer Service

• Partnerships

• Quality Assurance

• Support Functions

These include IT departments, legals and administrative staff who provide essential support services to the organizations.

• Quality Assurance

• Environmental Management

• Customer Service

• Support Functions

Manages the front desk, reservations and guest services.

• Housekeeping Manager

• Sales Manager

• Front Office Manager

• Human Resource Manager

Assists the director of finance with financial operations.

• Event Manager

• Human Resource Manager

• Financee Manager/Controller

• Front Office Manager

Servers, bartenders, chefs and kitchen staff.

• Housekeeping Staff

• Front Desk Staff

• Food and Beverage Staff

• Maintenance Staff

Handle payments, and checks and manage the cash register.

• Runners

• Bussers

• Cashiers

• Frontliners

Housekeepers, room attendants and laundry staff.

• Food and Beverage Staff

• Front Desk Staff

• Housekeeping Staff

• Event and Banquet Staff

Deals with recruitment, training and management of staff as well as handling HR related issues.

• Human Resources

• Finances and Accounting

• Operation

• Marketing and Sales