TOPICS

If the customer is calling to check the status of the order, it is a order for pick up in the store and the tracking shows it is in transit, which is the most accurate topic?

• Order in transit

• Store issue or question

• Bopus/ Ship to store question

• None is correct

Which of these situations you consider is a Question charges or refunds interaction?

• when the customer is asking for the package and it was returned to the sender

• the customer is callign regarding the status of the order and it is marked as deliver

• the customer is calling you to get the invoice or order confirmation for an old order

• all the options are correct

• the customer is calling regarding a return via mail , wanted information about the return and refund process

if the customer received an item without the case, it is not defective it is only missing the case, which topic will you use?

• Question charges and refunds

• Product information question

• Damage / Defective item

• Return an item

if the customer is calling you and is really upset about a situation but did not mention anything about it, he asked you directly for a manager or supervisor

• Other > Prank / No Answer

• Feedback

• Website issue or question

customer wanted to return an item from a store purchase

• Store issue or question

• Bopus/ Ship to store question

• Return an item

• none of the options

customer is asking about the availability from an item in an specific store

• Check item availability

• Store issue or question

• Product information or question

• Question charges or refunds

the customer is calling you to ask for a price adjustment, which topic will you use?

• Request a price adjustment

• Promotion question

• Anniversary/Holiday Question

• Website issue or question