TOPICS

TOPICS

1st - 5th Grade

7 Qs

quiz-placeholder

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TOPICS

TOPICS

Assessment

Quiz

Fun

1st - 5th Grade

Practice Problem

Medium

Created by

Paula Estupiñan

Used 2+ times

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7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If the customer is calling to check the status of the order, it is a order for pick up in the store and the tracking shows it is in transit, which is the most accurate topic?

Order in transit

Store issue or question

Bopus/ Ship to store question

None is correct

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of these situations you consider is a Question charges or refunds interaction?

when the customer is asking for the package and it was returned to the sender

the customer is callign regarding the status of the order and it is marked as deliver

the customer is calling you to get the invoice or order confirmation for an old order

all the options are correct

the customer is calling regarding a return via mail , wanted information about the return and refund process

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

if the customer received an item without the case, it is not defective it is only missing the case, which topic will you use?

Question charges and refunds

Product information question

Damage / Defective item

Return an item

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

if the customer is calling you and is really upset about a situation but did not mention anything about it, he asked you directly for a manager or supervisor

Other > Prank / No Answer

Feedback

Website issue or question

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

customer wanted to return an item from a store purchase

Store issue or question

Bopus/ Ship to store question

Return an item

none of the options

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

customer is asking about the availability from an item in an specific store

Check item availability

Store issue or question

Product information or question

Question charges or refunds

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

the customer is calling you to ask for a price adjustment, which topic will you use?

Request a price adjustment

Promotion question

Anniversary/Holiday Question

Website issue or question

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