Enhanced Selling Skills Final Day Quiz

What comes first, selling or negotiation?

• Selling

• Negotiation

What is a Purple Cow?

• Something that differentiates you to the competition

• Selling cheap products

• High Quality

What is the most important and powerful element of face to face communication?

• Words

• Tone

• Body Language

What is Golden Rule Number 1 of Sales?

• Selling is manipulating

• Selling is Influence

• Selling is NOT telling

• Selling is discounting

Which of the following is NOT an attribute of the modern salesperson?

• Empathy

• Strategic Thinking

• Aggression

• Collaboration (Teamwork)

What is the behavioural style that focuses on numbers, analytical thinking and accuracy?

• Blue

• Green

• Yellow

• Red

What is the behavioural style that focuses on influencing, networking and open communication?

• Blue

• Green

• Yellow

• Red

When using the S.P.I.N technique in selling, what are Situational Questions?

• Questions that explore problems for you to solve.

• Questions that make the customer feel he/she has a problem.

• Questions that offer a solution.

• General questions used to build rapport, start conversation and to understand the customers business.

Features tell and benefits.....

• Smell.

• Sell.

• Influence.

• Manipulate.

When should you ask a closed question?

• At the end, to gain commitment or confirmation.

• When identifying needs of customers.

• When you want to find out more about the customer

• None of the above.