Product Hangout: ID Remittance

1. If you couldn’t find Remittance VA in Remittance Collection tab, in which tab should you double check?

• • Remittance tab

• Virtual Account tab

• • Escrow tab

• • Customer Management tab

1. Here’s the correct statement of Batch Remittance checking, except:

• Batch Remittance cannot be checked yet in Remittance tab

• We can ask for bank account beneficiary to merchant to ease our checking

• Batch Remittance can be checked in Remittance tab

• • We can switch to merchant’s dashboard to check the status

1. Pending remittance exceeding SLA should be escalated to:

• #im-remittance-issues

• #rmt-compliance-issues

• #p-disbursement-not-received

• #p-disbursements-issues

1. These statuses of remittance transaction will be reflected on Regional Disbursement tab, except:

• PENDING_COMPLIANCE_ASSESSMENT

• • COMPLETED

• • FAILED

• • DISBURSING

1. Transaction is stuck in PENDING_RISK_ASSESSMENT. The escalation should be addressed to:

• #im-remittance-issues

• • #rmt-compliance-issues

• • #p-disbursement-not-received

• • #p-disbursements-issues