"👍🏼." Is this emoji acceptable to use at work?

• Yes, it's generally acceptable
• No, it's unprofessional

What is not a business form of communication?

• Emails

• Letters

• Texting

• Notes

You should never revise your writing.

• True
• False

What does business writing involve? (Select all that apply.)

• Helping others

• Critical thinking

• Problem solving

• Planning

"😃." What does this emoji mean?

• Sad
• Angry
• Happy
• Surprised

Is giving kudos to a coworker a direct or indirect approach?

• Direct

• Indirect

What can be included in goodwill? (Select all that apply.)

• Something relatable

• Bad news

• A thank you message

• Contact details

What are external-operational messages?

• Messages that are sent within a business

• Messages that are sent outside an organization

• Messages that are sent during a secret mission

Direct messages should be...

• illogical and short.

• detailed and lengthy.

• short and concise.

• sent on Instagram.

Proposals are...

• entertaining.

• informative.

• done verbally.

• persuasive.