FILO 3

It is the one who provides all the service to the guests from the booking till they leave the hotel and often considered as the heart of the hotel.

• Housekeeping

• Front Office

• Reservation

• Concierge

Responsible for every corner of the hotel and ensure that the rooms are ready for sale.

• Housekeeping

• Front Office

• Rooms Reservation

• Valet

Responsible for making breakfast, brunch, hi-tea, dinner and drinks. Responsible for the dishes' cleanliness, and the quality and quantity of food they make.

• Front Office

• Food and Beverage Service

• Food Production

• Room Service

Responsible for serving the food they get from the food production department.

• Room Service

• Food and Beverage Service

• Houseeping

• Food Production

Responsible for the hotel's maintenance and fixes all the defects on the hotel structure that could make the guest feel bad.

• Security

• Engineering

• Maintenance

• Concierge

Plays a major role in the hotel, and the whole business depends on this department for the safety and security inside the hotel.

• Engineering

• Human Resources

• Concierge

• Security

The leader of all departments working in the hotel.

• Executive Manager

• General Manager

• Asst. Manager

• Telephone operator

This department installs, configures and services phone system, intercoms, software and internet for employees and guests.

• Maintenance

• Information technology

• Accounts

• Purchasing

Manages all other employees in the hotel

• Accounts

• Purchasing

• HR

• Maintenance

Strives to book individual reservations in conjunction with group sales to maximize room revenue.

• Front Office

• Reservations

• Concierge

• GM