KTC 2

Name for Accor Employees?

• Hurtist

• Heartist

• Hartist

• Haertist

First Accor Hotel

• Movenpick

• Pullman

• Novotel

• Sofitel

Example of verbal communication, except?

• Speech

• Discussion

• Writing a Letter

• Waving Hands

What are the characteristics of an active listener?

• Open-minded

• Attentive

• Asking questions

• Indifferent

How should feedback be given properly?

• Positive

• Honest

• Constructive

• Destructive

What should not be done when paraphrasing sentences during communication

• Judging

• Guessing/interpreting personally

• Providing personal solutions when paraphrasing the conveyed message.

• Agreeing/disagreeing with the conveyed message.

Why do we need to provide feedback?

• to be recognized

• motivation

• improvement in performance

• all options are correct

Communication difficulties usually occur because of?

• Miscommunication

• Incorrect understanding

• Forgetfulness

• No feedback

What are the Accor Values related to the use of Zero plastic?

• Sustainability performance

• Respect

• Innovation

• Trust

Name of the CEO of ACCOR

• Paul Dubrulla

• Sebastian Bazin

• Robert Pellison

• Sylvain Pasdeloup