iFrame and Phone

What feature allows you to log in and change status?

• Genesys

• IFrame

• Phone

• Call Bar

After logging in, you'll be in what status by default?

• Unavailable

• Busy Inbox Management

• Available

• On Queue

What default status should reflect on your iFrame if you have an open case and are currently working on it?

• On Queue (Idle)

• On Queue (Interacting)

• Busy Inbox Management

What status should reflect on your iFrame in order for you to receive cases?

• On Queue (Idle)

• On Queue (Interacting)

• Busy Inbox Management

• Available

Which feature should you use to put yourself in mute?

• Genesys

• iFrame

• Call Bar

• Case Folder

Which feature should you use to put the User on hold?

• Genesys

• iFrame

• Call Bar

• Case Folder

Where would you go to validate if the user on the call has been authenticated?

• Case Details

• Profile Page

• Call Bar

• Case Folder

Cold Transfer is an Airbnb ZTP violation?

• True

• False

Cold or Warm Transfer is an Ambassadors discretion?

• True

• False

What should be the final step to fully dispose of the call?

• End Call

• Click Done

• Wrap up code

• Link Call