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iFrame and Phone

Authored by Domingo Ines

Arts

Professional Development

10 Questions

iFrame and Phone
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1.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

What feature allows you to log in and change status?

Genesys

IFrame

Phone

Call Bar

2.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

After logging in, you'll be in what status by default?

Unavailable

Busy Inbox Management

Available

On Queue

3.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

What default status should reflect on your iFrame if you have an open case and are currently working on it?

On Queue (Idle)

On Queue (Interacting)

Busy Inbox Management

4.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

What status should reflect on your iFrame in order for you to receive cases?

On Queue (Idle)

On Queue (Interacting)

Busy Inbox Management

Available

5.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Which feature should you use to put yourself in mute?

Genesys

iFrame

Call Bar

Case Folder

6.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Which feature should you use to put the User on hold?

Genesys

iFrame

Call Bar

Case Folder

7.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Where would you go to validate if the user on the call has been authenticated?

Case Details

Profile Page

Call Bar

Case Folder

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