iFrame and Phone
Authored by Domingo Ines
Arts
Professional Development
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What feature allows you to log in and change status?
Genesys
IFrame
Phone
Call Bar
2.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
After logging in, you'll be in what status by default?
Unavailable
Busy Inbox Management
Available
On Queue
3.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What default status should reflect on your iFrame if you have an open case and are currently working on it?
On Queue (Idle)
On Queue (Interacting)
Busy Inbox Management
4.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What status should reflect on your iFrame in order for you to receive cases?
On Queue (Idle)
On Queue (Interacting)
Busy Inbox Management
Available
5.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Which feature should you use to put yourself in mute?
Genesys
iFrame
Call Bar
Case Folder
6.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Which feature should you use to put the User on hold?
Genesys
iFrame
Call Bar
Case Folder
7.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Where would you go to validate if the user on the call has been authenticated?
Case Details
Profile Page
Call Bar
Case Folder
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
