Delivery Challenge

Refers to an online service wherein third-party aggregator riders are used by the store to deliver JEDS orders to customers

• Rider on Call

• Rider on Demand

• Rider on Service

• Aggregator

Web & Mobile App enhancement that provides order status to customer

• Project Call Front

• Project Connect

• SMS Notification

• Keeping in Touch

Refers to the time duration by which orders must already be received by the customer

• Order Dispatch

• Delivery Hitrate

• Delivery Serving Time

• Turnaround Time

For complaint that escalated to Legal or DTI, store should be able to recover the customer within ___ days

• 7 days

• 2 days

• 1 day

• 14 days

For ROD Related Issues, store to report to...

• RS

• Service Now Ascore

• JFC Cares

• AM

Delivery Serving Time should be within ____

• 30 - 45 minutes

• 1 hour

• 30 minutes

• 15 minutes

Standard Assembly Time

• 12 minutes

• 5 minutes

• 2 minutes

• 10 minutes

Guide that will enable the store to identify the right manning and required tray set-up during peak hours

• Peak Management Guide

• Web and Sales Manning Toolkit

• Production Guide

• Delivery PHTC Matrix

Jollibee Delivery's current campaign is to address _______ & ________ that will help in the improvement of CPMT

• Delayed Service and Accuracy

• Food and Quality

• FSC and GSC

• Speed and Service

Refers to Deliver Access Points such as Calls (Hotline) , Web & Mobile App

• Direct Delivery

• Inhouse Delivery

• Direct Order

• Direct Call