Electronic Commerce Quiz

What is the brief history of E-Commerce?

• E-commerce began in the 1980s with the rise of online shopping malls.

• E-commerce originated in the 1990s with the introduction of eBay and Amazon.

• E-commerce emerged in the 2000s with the popularity of social media platforms for online selling.

• E-commerce started in the 1960s with EDI and grew with the development of the internet and online marketplaces.

Define E-Commerce.

• Online advertising and marketing

• Buying and selling of goods and services over the internet.

• Online gaming and entertainment

• Social media networking

Explain the E-Commerce customer journey.

• The E-Commerce customer journey includes steps such as research, consideration, and delivery.

• The E-Commerce customer journey includes steps such as awareness, purchase, and loyalty.

• The E-Commerce customer journey includes steps such as browsing, adding to cart, and checkout.

• The E-Commerce customer journey includes steps such as awareness, research, consideration, purchase, delivery, after-sales service, and loyalty/advocacy.

What are the advantages of E-Commerce?

• Increased convenience, global reach, cost savings, and improved customer targeting.

• Decreased convenience, limited reach, increased costs, and poor customer targeting.

• Limited convenience, local reach, increased costs, and average customer targeting.

• Inconsistent convenience, limited reach, increased costs, and average customer targeting.

What are the disadvantages of E-Commerce?

• Lack of personal interaction, security concerns, potential for fraud, and dependence on technology.

• Limited customer service, high competition, difficulty in establishing trust

What is the current state of E-Commerce in the Philippines?

• Declining.

• Rapidly growing

• Non-existent.

• Stagnant.

When did E-Commerce first emerge?

• 1970s

• 1990s

• 2000s

• 1980s

What are the key components of E-Commerce?

• online catalog, checkout process, customer support system

• website design, customer database, shipping logistics

• online storefront, shopping cart, payment gateway, and inventory management system

• social media integration, order tracking system, product reviews

How does E-Commerce impact traditional retail businesses?

• E-Commerce impacts traditional retail businesses by increasing foot traffic and sales, and offering limited product options and difficult price comparison.

• E-Commerce impacts traditional retail businesses by decreasing foot traffic and sales, and offering convenience, a wider selection of products, and easy price comparison.

• E-Commerce impacts traditional retail businesses by increasing foot traffic and sales, and offering convenience, a wider selection of products, and easy price comparison.

• E-Commerce impacts traditional retail businesses by increasing foot traffic and sales, and offering limited product options and inconvenience.

What are the major challenges faced by E-Commerce businesses in the Philippines?

• High shipping costs, lack of online payment options, language barriers

• Inadequate cybersecurity measures, limited product variety, lack of customer support

• Inefficient supply chain management, unreliable delivery services, high return rates

• Limited internet access, low consumer trust, logistical challenges, competition from brick-and-mortar retailers