Business Communication and Negotiation Quiz

One advantage of instant messaging is that it

• lets you see and hear the other party

• allows complete privacy

• gives you plenty of time to compose messages

• is almost as fast as a phone call

A good speaker

• avoids making eye contact with listeners

• encourages participation

• discourages listeners from asking questions

• uses gestures constantly

To get the most from a videoconference,

• wear bright clothing

• avoid making unnecessary noise

• use the mute button when talking

• none of the above

Entrepreneurs who learn the social etiquette of a different culture

• can't negotiate in good faith

• miss business opportunities in their own country

• can participate more effectively in an international negotiation

• none of the above

On an envelope, the return address is

• in the center of the envelope

• in the upper-right corner

• on the back of the envelope

• in the upper-left corner

If you can't meet your commitment after negotiating an agreement, you should

• avoid doing business with the other party again

• try to make up for any problems you caused

• avoid negotiating in the future

• point out ways that the other party contributed to the problem

A country's rules of business etiquette reflect

• the country's overall social customs and attitudes

• the country's level of economic development

• the country's openness to outside entrepreneurs

• all of the above

Memos don't include the recipient's address because

• they're used as notes in negotiation

• they're written as reminders to yourself

• they're usually sent to a business's own employees

• they're going to unknown recipients

A concession is

• all sides giving up something to reach an agreement

• communication so everyone wins

• neither side giving in

• one side giving up something to reach an agreement

In a negotiation, it is important to focus on

• what you need

• what you want

• winning

• making sure the other party concedes more than you do