Conflict Resolution

What is persuasion primarily based on?

• Force and coercion

• Logic and reasoning

• Emotional manipulation

• Compromise

What happens in a compromise?

• One side wins, and the other side loses completely.

• Both sides give up something and get something in return.

• Both sides refuse to negotiate.

• The dispute becomes more serious.

How does consensus building differ from majority rule?

• In consensus building, a mediator makes all the decisions.

• Consensus building requires unanimous agreement, while majority rule relies on voting.

• Majority rule is always more effective in resolving conflicts.

• Consensus building never achieves unanimity.

What is a key principle of negotiation?

• You should never negotiate with friends or family.

• The aim of negotiation is to ensure that one party wins completely.

• Both parties should strive for a solution acceptable to both, leaving both feeling like winners.

• Negotiation should always lead to a breakdown in communication.

What distinguishes consensus building from majority rule in conflict resolution?

• Consensus building relies on voting, while majority rule involves discussions.

• In consensus building, a mediator makes all the decisions, while majority rule involves participants.

• Majority rule seeks unanimous agreement, while consensus building aims for overwhelming agreement.

• Majority rule is more effective in resolving conflicts, while consensus building often leads to deadlock.

What is a crucial aspect of negotiation for a successful resolution?

• Always ensuring that one party wins completely.

• Maintaining a strict focus on one's own viewpoint.

• Both parties should strive for a mutually acceptable solution, leaving both feeling like winners.

• Refusing to communicate with the other party until they agree.