Business of Retail Pre-Screening Test

You are working as an overnight stocker in a high-volume grocery store and come across four tubs of ice cream with a sell-by date of two more days. What should you do?

• Move the tubs to the front of the case and leave a note for your manager, asking them to remove the items the next day if they don't sell, since they will expire the day after that.

• Put the tubs back in the freezer and ignore the sell-by date.

• Immediately throw away the tubs of ice cream.

• Offer the tubs of ice cream at a discounted price to customers.

A sales associate watches as a shopper exits, leaving behind a cart full of merchandise, including perishable items. What should the associate do next?

• Put the items back on the shelves, starting with the perishable items.

• Leave the cart as it is and inform the manager later.

• Donate the items to a local charity.

• Keep the items in the backroom for personal use.

A customer orders take-out and hands the server an expired coupon. The restaurant prides itself on customer service and satisfaction. What should the server do about the coupon?

• Honor the expired coupon and thank the customer.

• Refuse to accept the coupon and inform the customer about the expiration.

• Accept the coupon but inform the customer that it cannot be used.

• Ask the customer to provide a valid coupon.

You are a sales associate at a stationery store and the manager has noticed that yellow pens are not selling. He asks you to sell 50 yellow pens for $1.00 each. Which of the following is the best action to achieve this goal?

• Offer them to each customer while ringing them up.

• Put up a sign advertising the discounted price of yellow pens.

• Hide the yellow pens and only offer them to customers who specifically ask for them.

• Lower the price of yellow pens to $0.50 each.

A customer is walking out of the store and the store alarm goes off, notifying store employees that an electronic article surveillance tag may not have been deactivated. What is the sales associate's best next step?

• Stop the customer and ask them to review their receipt to ensure the item has been purchased. Then, deactivate the tag.

• Ignore the alarm and let the customer leave.

• Call security and report the incident.

• Run after the customer and demand that they return to the store.

Which of the following is not a cost associated with retailing?

• Profit

• Rent

• Employee wages

• Inventory

What is the term for a drawing or schematic diagram created to visually represent the store and the way merchandise should be displayed on the sales floor?

• Planogram

• Blueprint

• Layout

• Diagram

The manager informs all employees about an increase in shoplifting incidents and asks all sales associates to be vigilant. You turn a corner of an aisle and see a woman pick up an expensive lipstick, put it in her purse without paying, and walk out of the store. What should you NOT do?

• Chase the woman and demand she return the lipstick.

• Inform the manager about the incident.

• Take a picture of the woman and report it to the police.

• Note down the woman's description and report it to the manager.

Which one describes Keystone pricing?

• Doubling the cost of an item in order to determine the retail price.

• Setting the price of an item based on its popularity.

• Offering a discount on an item to attract more customers.

• Increasing the price of an item during a sale.

On the first snow day of the winter season, a sales associate notices that customers are entering the store cold and unprepared for the weather. Currently, tables of tank tops and beach accessories are stationed at the store entrance. What action would be best for the associate to take to ensure that the customers' needs are being met?

• Create an inviting display of sweaters, scarves, and gloves at the store entrance.

• Move the tables of tank tops and beach accessories to a different location in the store.

• Ignore the issue and continue with regular store operations.

• Offer a discount on tank tops and beach accessories to attract customers.