HPE Competency Exam September 2023

What are the 3 priority accounts/end-users for R2O?

• Logicalis-Intel

• Insight-Lockheed Martin

• CBT-Ford

• SHI-International

What are the items included in our Engineering Standard Note Format?

• PRICING REQUIRED

• QUOTES

• PRICING

• TECHNICAL NOTES

Where can we find the current password for our HPE Partner Portal logins?

• HPE Aruba GC One Note

• TD Synnex - HPE Engineering Teams Channel

• TSE Sharepoint

• Chrome Password Manager

Our personal email is not copied in R2O reply backs. Where can we check R2O reply backs?

• Outlook

• TSE Official Dashboard - My Reply backs

• Check with Assigners

• Mentor will alert you if you have reply back

You are assigned an R2O ticket with Representative. What does it mean?

• Requests with Rep is from Legacy Synnex

• Requests with Rep is from Legacy Tech Data

• Requests with Rep is from Legacy Avnet

• Requests with Rep is from Legacy Concentrix

You get an R2O request with a representative for US Account. What OCA credentials will you use?

• Fiona Folsom Login

• Mark Church Login

• R2O Generic Login

TRUE or FALSE: This canned script should be added to non-R2O requests only.

• TRUE

• FALSE

TRUE or FALSE: R2O HPE OEM requests is coming from our GCC OEM Team. Sample is HPE-OEM-Veritas. This should be escalated to US Team

• TRUE

• FALSE

TRUE or FALSE: End User company is required for HPE cases

• TRUE

• FALSE

TRUE or FALSE: HPE End of Support date is 5yrs after the discontinued date.

• TRUE

• FALSE