Customer Relationship Management

Customer Relationship Management

Professional Development

14 Qs

quiz-placeholder

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Customer Relationship Management

Customer Relationship Management

Assessment

Quiz

Business

Professional Development

Practice Problem

Hard

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14 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In CRM "C" Stands for

Company

Consumer

Customer
Client

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Select the correct component of CRM.

Marketing Automation

Customer Service Automation

Inventory Control

Salesforce Automation

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

´___________________is business jargon for any encounter where customers and business engage to exchange information, provide service, or handle transactions.

Business transaction

B2B communication

Customer Touch point

Consumer engagement

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Search | Landing Page | Blogs | Newsletter" are the example of .................. .

Physical Touch-points

Digital Touch-points

Both of these

None of these

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Store, Call Centre and Website are the touch-points used in the process of..............................................

Awareness

Consideration

Purchase

Loyalty

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following CRM process is connected with customer retention?

Aquire lead

converting leads into customer

Provide quality customer support

Drive upsell

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

eCRM processes includes data collection, ....................... and customer interaction.

data analytics

data aggregation

data agreement

data average

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