How to Develop an Exceptional Quality Culture for Your Engineeri

"Quality culture is when everybody's invested in the quality program; they know what makes a good-quality product, understand the repercussions of poor quality, and are committed to ensuring that the quality of the product comes out correctly."

"Invested" is closest in meaning to:

• Decided

• Dedicated

• Detected

"There are a lot of times when the firms will end up just working really hard, trying to get their schedule completed, and then you end up having a product that's not as good as it could have been. You're not as profitable as it could have been."

"Profitable" is closest in meaning to:

• Rich

• Useless

• Lucrative

"So, you want to have that just for morale itself, but it also makes you risk-averse. It makes your company more profitable, and your customers feel like they're more satisfied, like they're taken care of."

"Risk-averse" is closest in meaning to:

• Ready to take risks

• Eager to take risks

• Reluctant to take risks

"It's easy for everybody to cut corners, right? If you get that schedule pressure, the natural inclination for people is to say, 'If I work really hard, I work a bunch of hours, I might have to do a little bit of rework, but in the end, I end up having the project done on time.'"

"Cut corners" is closest in meaning to:

• Take the easy way out

• Take the hard way out

• Take the same way out

"If I work really hard, I work a bunch of hours, I might have to do a little bit of rework, but in the end, I end up having the project done on time.'"

"Bunch" is closest in meaning to:

• Some

• A lot

• Few

"People really want to be proud of what they do. So having to redo something, that's disheartening for people."

"Disheartening" is closest in meaning to:

• Discouraging

• Disintegrating

• Disconnecting

"Well, if you didn't make your budget, you had to do a bunch of rework. Your customer is not happy with the way the product ended up looking. You may not get that next job; you may not get that follow-on work."

"Budget" is closest in meaning to:

• Bad expense

• Financial plan

• Inappropriate investment

"That alone is worth having a quality program for me, but it's pretty important to your customer base. Retaining that helps you get through economic swings, and in the end, you're going to be more profitable at it."

"Economic swings" is closest in meaning to:

• Balances

• Fluctuations

• Budgets

"That's a lost profit right there. So, 3% rework: one and a half million dollars a year that you could have had on your bottom line. It could have gone towards bonuses, new trucks, or whatever it is."

"Bottom line" is closest in meaning to:

• Cost

• Charge

• Profit

"What really got me interested in looking into it the first time was there were a couple of trigger events. There ended up being a couple of times when we had a major issue financially—a lot of rework. There was no way we were going to get out of it."

"Trigger" is closest in meaning to:

• Cause

• Block

• Main