Product Hangout: ID Retail Outlet

Alfamart raised transaction for checking and you found it completed. What is the correct ticket type and reason code?

• Transaction status checking > Pending within SLA
• Transaction status checking for end user > Payment confirmation
• Transaction status checking for end user > Pending within SLA
• Transaction status checking for end user > End user mistake

Payment is breaking in webhook service but you found that it is paid via Invoice, you should click force match in RO tab to complete the payment

• True
• False

Payment is not breaking in deposit service but you see that it is stuck in pending deposit when you check AD. What is the correct next step?

• Raise to product team

• Click force match

• Inform merchant to wait for the settlement

End user reported that he cannot pay to Alfamart and the error shows "cannot find customer ID", what is the first possible reason?

• There's an issue on partner side

• End user exceeded the transaction limit

• End user mentioned the wrong merchant name

• There's an issue on Xendit side

End user reported that he cannot pay to Alfamart because cashier told him that he already exceeded the limit, what would be your next step?

• Inform end user to retry

• Inform end user to try other branch

• Raise to product team