P#y#x: S#ttl#m#nt, DTL, & C#rd #n#-#ff

How to calculate settlement date?

• 1 Transaction Date + Settlement Time (EOD)
• Transaction date is included in the settlement time

Where can we check transaction with Settlement ID?

• Payex Terminal > Transaction Tab > Details
• Switching to Merchant's Portal > Settlement
• Payex Terminal > Settlement Tab > Enter Settlement ID

How can merchant check the list of settled transactions?

• Escalating to CS
• Payex Portal > Settlement Tab
• Payex Portal > Transactions

What should we do when merchant informed they have not received settlement report from Payex?

• 1. Check if the transaction is settled 2. Ask merchant to check spam inbox 3. If the transaction is confirmed settled and not found on spam inbox, escalate to Payex Ops
• Escalate to Payex Ops immediately
• Escalate to MO

A successful transaction was made on 19 January 2024 with Credit Card Installment UOB. When is it going to settle? Notes: use Indonesian Calendar for this simulation

• 28 January 2024 (EOD)
• 2024-01-27 00:00:00
• 2024-01-28 00:00:00
• 27 January 2024 (EOD)

When merchant informed they received "Card-one off deactivation" email from payex and wants to reactivate, what should we do next?

• Escalate to MO
• Escalate to Payex Ops

What to probe for DTL increase request?

• Estimated Sales a Month
• Price List (Amount per Invoice)
• Amount of New Daily Limit
• Latest 3 Invoices

What is the rule of thumb of Daily Transaction Limit (DTL)?

• Payex default of DLT increment is 60,000 RM
• Payex default of DTL increment is 65,000 RM
• Payex default of DLT increment is 55,000 RM

1. Merchant requested to increase DTL 2. Based on your calculation, the total of 5 x sales of the highest price is 50,000 RM What is the final DTL amount you should request to MO?

• 50,000 RM
• 55,000 RM
• 60,000 RM
• 65,000 RM

Where should you escalate a DTL increase request?

• Payex Ops
• Gobiz
• Merchant Ops