13 October 2023 Quiz

What can customers add to their contracts when the apply for a Samsung S23 FE for R 59PM x 36?

• Samsung Buds Live

• Samsung Buds Pro

• Samsung Buds FE

• None of the above

What is the price of this add on if the customer chooses to take it on a 24 month contract?

• R 85pm

• R 100pm

• R 89pm

• R 149pm

How long does the new Huawei Watch GT4's battery last?

• 1 Week

• 2 Days

• 5 Days

• 2 Weeks

What does a customer get for free when the take out a contract or do a upgrade on the Redmi 12?

• Mi Robot Vacuum E10 EU

• Mi TV Stick

• Mi Camera 2K

• Ring Video Doorbell 2nd Gen

What is the deposit on the Samsung A04e when a customer qualifies for this phone on easy 2 own?

• R 189

• R 469

• R 449

• R 499

Who do you contact when you are dealing with a suspicious application relating to new and add on lines?

• Contact ISD

• Contact Customer Acquisition Department

• Contact your supervisor

• Contact Trade Partner Help Desk

What is the number of this Department?

• 0821 943

• 0821 949

• 0821 945

• 0821 941

Where must special care be exercised when dealing with a possible Fraud?

• Where a number is upgraded together with a request for a new line that accompanies the upgrade request.

• Where upgrades involve a request for higher-end (premium) equipment and handsets.

• Where the customer is applying for multiple lines.

• All of the above

What is the email for Fraud Disputes?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

With what customer disputes will Fraud SWAT be able to assist?

• Upgrade Fraud

• SIM swap Fraud - Low usage

• Prepaid Fraud

• SIM swap Fraud - content services