Mastering Excellence | Customer Service

How many traits does a DH person have?

• 3 Traits

• 8 Traits

• 15 Traits

• None

Select 3 DH values from the below options:

• Dazzle Clients

• Innovation And Optimism

• Great People

• Know your Why

• I stay smart

The Servicing charter is a guide for servicing our members. Select the correct service charter lines (Multiple Answers)

• Dazzling Clients

• What I do matters

• Great People

• I create raving fans

We believe in treating customers fairly by: (Multiple Answers)

• Doing the right thing

• Respecting our customers

• Ignoring mistakes

• Looking at the plan type and adjusting our servicing

Service excellence _________ the customer expectations.

R.A.T.E.R. acronym consists of which of the below: (Multiple Answers)

• Reliability

• Excitement

• Responsiveness

• Tangibles

• Accuracy

TRUE or FALSE: To provide excellent service, you need to understand your business and be transparent.

• TRUE

• FALSE

Instilling trust, being resilient, driving results and being a problem solver, is some of the traits of a DH person. Select 2 more traits below.

• Lives the values

• Takes ownership

• People savvy

• Only does what is required

If you build a great experience, customers tell each other about it. ____ ___is very powerful.

• Social media

• Word of mouth

• The horses mouth

• newspapers

The Inhouse Servicing slogan for 2024 is:

• Moving on up

• Levelling Up

• Simple the Best

• Mastering Excellence