POCC

A Service Level Agreement (SLA) is the bond for performance negotiated between

• CSP and Client

• Cloud Broker and Client

• Cloud Auditor and Cloud Broker

• CSP and Cloud Broker

Service Level Agreements are

• Contrats

• Agreements

• Contracts or Agreements

• None

Window Azure has different SLA’s

• Compute

• Storage

• Compute and Process

• Compute and Storage

SQL Azure clients will have connectivity between the _________ and internet gateway of SQL Azure.

• Database

• Firebase

• Countrybase

• None

The third step in SLA lifecycle is ___________.

• Define SLA

• Discover Service Provider

• Monitor SLA

• Establish Agreement

__________ is not an advantage of SLA.

• Increased accountability

• Reduced downtime

• Rigidity

• Improved communication

SLA performance metric is

• Horse Power

• Lamba

• Resolution time

• Repetition time

Violation of SLA leads to termination of the contract.

• True

• False

Violation of SLA does not leads to penalities.

• True

• False

The quality of service is based on

• SMA

• PLA

• SDLA

• SLA