After making Account Maintenance changes (like updating the emergency contacts, we click ______ to ensure that our changes get sent to monitoring.

• Refresh

• Submit to Care Genie

• Submit to Central Station

• Closed

What information can we get from a customer to Partially Verify the account?

• Contract Signer's Date of Birth

• Primary Phone Number

• Service Address

• Email

• A name or phone number from the emergency contact list

If you need help with completing Account Maintenance issues (like updating the verbal passcode, updating permits, etc), where can you find the right flow on Care Genie?

• Click on the Service Card

• Use Equipment look up and search Account Services

• Use Equipment Look up and search Verbal Passcode

How much does it cost to send a Tech if the customer does NOT have the Vivint Protection Plan (VPP)? (Not a billable issue)

• $149

• $49

• $99

• $79

Which important things need to be on a Work Order for our Smart Home Professionals? Select the two that apply.

• Case Notes

• Detailed Work Order Notes

• Choose ALL equipment that needs to be fixed/replaced

Which in quick links would we send a passcode confirmation for a partially verified customer?

• Platinum

• Create Documents

Where do you go to update the verbal passcode with a fully verified account holder?

• Quick Links>Create Documents

• Service Card>Details

• Service Card>Open Central Station Information

• Quick Links>Create vAttachment

If a motion sensor is set as interior follower, when will the alarm be triggered?

• Will alarm after a 30 second delay when armed away

• When armed away and it detects motion will trigger instantly

• When armed stay or away and it detects motion will trigger instantly

• Any time it's set to away

If you are scheduling a technician what should your case status be?

• In Progress

• New

• Closed

• Pending FSP Action

True or False: Once you partially verify a customer they are now considered verified and we can troubleshoot.

• True

• False