SHH 3324 GUEST SERVICE OPERATION

Non-verbal communication/body language?

• formal

• sounds (laughing)

• casual

core values is to make the hotel operate,grow and prosper?.

• true

• false

what is sources of reservation?

• walk in

• company name

• travel agent

• fax

PMS for accounts is reports for goals?

• true

• false

what is inspection room?

• special request

• room services

• defect free

• fruit basket

cooperate function is guest special event?

• true

• false

availing the PMS,what is cloud-based PMS?

• PMS software and data reside on a server to multiple terminals are connect.

• owner needs to purchase the PMS hardware and software

• owner needs to take subscription from a PMS vendor

• local pms

hotel generic grooming policy is shower twice,daily?

• true

• false

what is personal grooming except?

• uniform

• deodorant or perfume

• name tag

• belt

teeth braces just only clear and sliver braces are allowed?

• true

• false