Emergency Dispatch Certification Quiz #2

When possible, emergency telecommunicators should always ask the caller for permission before providing Pre-Arrival Instructions.

• true

• false

What is the most appropriate fire/rescue call classification for a caller reporting heavy, black smoke coming from the window of a nearby building?

• Alarms

• Outside Fire

• Smoke Investigation (Outside)

• Structure Fire

What is the most appropriate medical call classification for an alert first-party caller who reports feeling nauseated and having chest pain?

• Abdominal Pain/Problems

• Cardiac Arrest or Respiratory Arrest/Death

• Chest Pain/Chest Discomfort (Non-Traumatic)

• Sick Person (Specific Diagnosis)

When faced with an ethical dilemma in the communication center, what should the ETC do FIRST?

• ask the nearest coworker for help

• consult his or her attorney

• follow established protocol, procedure, and policy

• follow his or her instincts

What does the acronym TDD stand for?

• telecommunications device for the deaf

• telecommunicator dial-up dispatch

• text-to-dispatch data

• total disaster danger

When communicating with a caller suffering from hallucinations or delusions, the ETC should challenge the caller's false assertions and beliefs?

• true

• false

In recent years, the total number of emergency calls has increased dramatically due to:

• more teen drivers than ever before

• wake-effect collisions

• wireless technology

• an increase in workplace accidents

One of the best techniques for reducing the negative effect of call-processing gaps is to:

• ask the caller to tell you what's going on now

• tell the caller what you are doing and why

• pretend the gaps don't exist-the caller won't be concerned if you're not

• fill the gaps with casual conversation

Interagency communication (interoperability) tends to be inefficient and ineffective:

• without standardized cross-agency rules and procedures for radio use

• without the most expensive radio equipment currently available

• when all involved agencies use an agreed upon system of communication

• when information is broadcast in short segments with breaks between them

The nonspecific response of the body to any demand for change is:

• burnout

• overload

• stress

• underload