BME1 Long Test 2

Refers to customer ability to rely on the organization to deliver goods and/or services on time.

• Quality
• Speed
• Dependability
• Flexibility
• Cost effectiveness

This means of outsmarting the competition.

• Plan
• Ploy
• Pattern
• Position
• Perspective

Concerned with how the organization interacts with its competitive environment and what it can do to make its products stand out in the marketplace.

• Plan
• Ploy
• Pattern
• Position
• Perspective

Emphasizes the significant influence that organizational culture and collective thinking can have on a company's strategic decision making.

• Plan
• Ploy
• Pattern
• Position
• Perspective

Recognize that what was successful in the past can lead to success in the future.

• Plan
• Ploy
• Pattern
• Position
• Perspective

If a company can deliver a service or product faster than competitors without sacrificing quality, then they are already ahead of the game and is referred to as -

• Quality
• Speed
• Dependability
• Flexibility
• Cost effectiveness

Altering the operation purpose or operation in order to adapt an operation to a customer requirements

• Quality
• Speed
• Dependability
• Flexibility
• Cost effectiveness

Visual indicator of how well an operation performs its functions

• Quality
• Speed
• Dependability
• Flexibility
• Cost effectiveness

A performance objective which is critical in order to free up resources for growth in other areas of the business.

• Quality
• Speed
• Dependability
• Flexibility
• Cost effectiveness

In this stage, demand then grows for some reasons and because of increasing awareness of the product or service with the passage of time, design improvements usually create a more reliable and less costly product.

• Product Launch
• Growth
• Maturity
• Product Decline