20 October 2023 Quiz

Airtime Advance queries should be sent to?

• DWP

• CIC

• SR Log

• None of the above

Who can customers contact to activate lock on number for incoming and outgoing calls?

• TPSD

• Retail Store

• Customer Care

• Store Manager

What is the number customers has to call?

• 0821904

• 0821958

• 0821946

• 0821949

What is the email adders that customers has to send their documents to in a fraud dispute?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

What must stand in the subject line of this email?

• Cell Phone

• Fraud Dispute

• ID Number

• Account Number

• All of the above

To who will the case be allocated to?

• Fraud squad

• Fraud Team

• Fraud SWAT

When the customer receives an auto-response what will the email have?

• Reference Number

• Steps on what to do

• a Number to call

• None of the above

How long will an investigation take?

• 15 Working Days

• 7 to 14 working days

• 14 Working days

• 7 Working days

How many sample signatures must be on an affidavit?

• 5

• 1

• 4

• 3

What is Telecommunication Fraud?

• It is the dealing of telecoms products (handset, equipment etc.) or the use of telecoms service to commit other forms of Communication.

• It is the theft of telecoms products (handset, equipment etc.) or the use of telecoms service to commit other forms of fraud/crimes.

• It is the dealing of telecoms products (handset, equipment etc.) or the use of telecoms service to commit other forms of fraud/crimes..